Effective 18 October 2026 · Version 2026-10-18 · Vanta, a division of Vanguardtech
Refund & Cancellation Policy
Month-to-month subscriptions, a seven-day first-payment refund offer and clear cancellation outcomes.
1. At a glance
Vanta is supplied directly by Vanguardtech (Pty) Ltd. Paid subscriptions are monthly. You can cancel renewal without a month-to-month cancellation fee. Once the gateway confirms cancellation, access normally remains until the paid period ends unless a refund agreement or applicable law requires another outcome.
We offer a voluntary seven-calendar-day refund window for your first paid Vanta subscription payment. Other refund requests are reviewed on their merits. This offer is additional to applicable statutory rights, not a replacement for them.
2. Seven-day first-payment refund
Email info@vanguardtech.co.za within seven calendar days of the first paid subscription payment. Include your account email and payment reference. We verify the request and eligible payment and arrange its refund. The offer covers the initial paid subscription payment; it is not a new automatic window after every renewal, upgrade or reactivation.
Tell us whether you also want future renewal stopped. We will confirm the payment, billing and access outcome. Never send your password, full card number or card security code. A free or lifetime coupon with no payment has no payment amount to refund.
3. Renewals, incorrect charges and service problems
Contact us promptly about duplicate or unauthorised charges, a renewal after confirmed cancellation, an incorrect amount or a service not supplied as agreed. Provide relevant references and details so we can investigate and give an appropriate remedy, including a refund where warranted or legally required.
Requests outside the initial voluntary window, including accidental renewals, are reviewed individually. Stopping a subscription does not itself refund a paid month. There is no blanket exclusion of applicable cooling-off, cancellation or service-quality rights under South African consumer or electronic-transactions law.
4. How to stop renewal
Open My subscription and cancel the PayFast agreement, or email support with your account and cancellation request. Keep the confirmation. If PayFast does not confirm cancellation, the app will not mark it completed: contact support promptly rather than assuming charges stopped.
Uninstalling Vanta, leaving a family, pausing budget sharing or deleting entries does not cancel a recurring agreement. Free-month and lifetime access coupons do not create automatic charges. A percentage coupon can leave a recurring agreement at the renewal amount shown during checkout.
5. How refunds are handled
Vanguardtech reviews and arranges eligible refunds through the appropriate payment-processing route. Refunds are not automatically executed by a Vanta button in this build. We confirm the outcome and expected processing time after assessment; bank and provider settlement times can vary. A submitted request is not proof that funds have reached your account.
Refunding and cancelling are separate actions. We will explain future billing and access when resolving the request. Tell us about an existing bank or provider dispute so the same payment is not refunded inconsistently through overlapping processes. PayFast's own terms are available at PayFast legal information.
6. Your data and statutory rights
Export needed reports and keep independent copies of important documents before access changes. Downgrade can lock premium tools but does not transfer your private records to a family owner. Cancellation is not an immediate deletion request; contact support for data access, export, retention or deletion. Existing copies held by authorised report recipients cannot be recalled by a refund or permission change.
Contact info@vanguardtech.co.za at the supplier address above. Applicable South African consumer and electronic-transactions protections remain available independently of this voluntary offer. You may approach a competent regulator, ombud or court. See our Terms and Privacy Policy for service and information-handling details.